Remotely diagnose issues and access computers by request or when no-one is there. Technicians can connect to a remote computer with just a single click, allowing them to efficiently perform remote maintenance, diagnosis and deployments.
Remote Support Server Hosting
Computers that are registered with your Remote Support Server can each upload performance data. You can monitor thousands of servers and PCs, allowing you to easily spot problems before users notice.
Screen-sharing for online meetings and webinars. Technicians can share their desktop from within the Technician Console. Presentations can be attended by thousands of attendees just by using a web browser. No Java, Flash, Silverlight or downloads required, and presentations can be viewed from almost any device.
Connect to remote computers, view their screens and control them.
Watch over thousands of computers, monitor them and connect in if required..
Your Technician Console and customers remote support connections are safe with us. Whenever you connect to your dedicated Remote Support Server, your originating IP is checked to allow it to pass through the security system to your server blocking all other internet traffic to access your server. This results in a highly secure and lightning fast environment that separates us from the competition.
Your customers can request support in just two clicks: Download and Run. The support application gathers information from your customer and their computer, and adds them into your support queue. In seconds your technicians can view and control their computer.
Dedicated Remote Support Sever of your own
Remote Support Server includes advanced file transfer capabilities to copy files to and from the remote machine, a diagnostics mode to better understand performance related issues, and the ability to automate tasks using predefined scripts contained in your toolbox.
A new, scalable interface for standard and high resolution displays..
Easily allow your customers to use your Remote Support Server.
Our U.S. cloud infrastructure is based in SSAE 16 certified data centers in San Diego, California and Phoenix, Arizona, meeting the security standards of top banks, medical and financial institutions.
Seamlessly push remote access services onto new devices.
Schedule tool execution and create custom alerts.
Easily connect to third party services on a remote network.
Pricing is easy. You have 2 components. First is your Dedicated Server hosting. The size of your server is determined by how many connections you will have from a single Technician. Technicians and customers are unlimited. Second is how many open sessions (connections to computers) you will need. System is increased or upgraded in licensing concurrent sessions i.e.- If 1 technician connects to 2 computer at the same time then it is 2 license sessions.